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Hayward, CA
(408) 988-0101
Fresno, CA
(559) 272-1375
Orange, CA
(909) 510-5535
Sacramento, CA
(510) 461-1792
Phoenix, AZ
(602) 633-7200

Questions to Ask Before Hiring a Utility Locating Service in California

January 14, 2025 / Written by: Bess Utility Solutions

January 14, 2025
Written by: Bess Utility Solutions

Key Takeaways:

  • Ask about the technology the company uses to ensure precise results.
  • Make sure they can locate all types of utilities (water, gas, electricity, etc.).
  • Get customized services based on your specific project needs.
  • Check their safety record and follow local regulations.
  • Ask for references or case studies to gauge their reliability.
  • Know exactly what’s included in the service and the pricing structure.
  • Ensure they have a plan for handling unexpected findings.
  • Be clear on their turnaround time to meet your project deadlines.
  • See if they offer ongoing support or follow-up services.
  • Understand the cost breakdown upfront to avoid hidden fees.

When it comes to projects that involve digging, whether for construction, landscaping, or maintenance, knowing where your utilities are can save you time, money, and a lot of stress. Utility locating services are crucial in making sure you don’t accidentally hit water pipes, gas lines, or power cables. But with so many companies offering these services, how do you know which one is the best fit for your needs?

Helpful Questions to Ask Your Utility Locator

To help you make an informed choice, here are some key questions you should ask before hiring a utility locating service in California.

  1. What Type of Technology Do You Use?

One of the first questions to ask is about the technology the company uses to locate underground utilities. You want a service that uses accurate and modern equipment to ensure precision.

  • Do they use ground-penetrating radar (GPR)?
  • Are they using electromagnetic induction tools?
  • What about hydro excavation or other specialized methods?

The more advanced the technology, the more likely they are to provide accurate, detailed results.

Keep in mind that using outdated equipment or relying on old methods might lead to errors that can delay your project or cause damage.

  1. Are You Experienced in Locating All Types of Utilities?

Not all utility locating services are the same. Some companies might specialize in certain utilities, while others can locate a wide range of underground systems.

It’s important to ask:

  • Can they locate water, gas, and electrical lines?
  • Are they familiar with telecommunications or fiber optic cables?
  • What about sewer lines or storm drains?

Having a service that can identify all types of utilities is important, especially if your project involves multiple systems. The more comprehensive their services, the less chance there is of something being missed.

  1. Are Your Services Customized to My Project?

Every project is different, and so are its needs. Ask the utility locating company if they offer customized services based on your project requirements.

For example:

  • Are they familiar with the specific regulations in your area?
  • Will they adjust their methods based on your location or the type of work you're doing?
  • Can they cater to residential, commercial, or industrial projects?

The more tailored the service, the better the results. If a company uses a “one-size-fits-all” approach, it may not provide the level of detail your project requires.

  1. What’s Your Safety Record?

Safety is a top priority when it comes to utility locating. Ask the company about their safety protocols and track record.

Important things to inquire about:

  • Do they follow local and state safety regulations?
  • How do they ensure the safety of their team and your site?
  • Do they carry insurance to protect against accidents or damages?

A solid safety record gives you peace of mind and ensures that the service will take every necessary precaution to avoid damaging your property or others.

  1. Can You Provide References or Case Studies?

A reputable company should have no problem providing references or case studies from previous clients. These can give you a better understanding of the company’s track record and capabilities.

Ask for:

  • Contact information of past clients who had similar projects.
  • Examples of successful projects they’ve completed in your area.
  • Any online reviews or ratings that highlight their reputation.

Real-world examples of their work can help you gauge whether they’re the right fit for your needs.

  1. What’s Included in the Service?

Before hiring a utility locating service, it’s important to know exactly what you’re getting.

Make sure you understand:

  • What is included in the pricing?
  • Will they mark the utilities for you or just provide a report?
  • Do they offer follow-up services if the utilities are not clearly marked?

Knowing exactly what the service includes can help you avoid unexpected charges down the line.

  1. How Do You Handle Unexpected Findings?

Sometimes, utility locating can reveal unexpected issues, like unknown or unmarked utilities. It’s important to ask how they handle such situations.

Here’s what to ask:

  • How do you deal with unexpected utility findings during the job?
  • Will you provide guidance on how to proceed if something is found?
  • Do you have a protocol in place for handling new or dangerous discoveries?

A professional service should be able to handle surprises efficiently and provide advice on how to move forward without disrupting your project.

  1. What’s Your Turnaround Time?

In any project, time is money. Be sure to ask about the company’s turnaround time for underground utility locating services.

Key points to clarify:

  • How quickly can they schedule the service after you reach out?
  • What’s their average response time for completing a job?
  • Are there any potential delays you should be aware of?

Getting the job done on time is critical, especially if your project has a strict deadline. Knowing when you can expect the results will help you plan your next steps.

  1. Do You Offer Ongoing Support or Maintenance?

Once the utility is located, you may still need some help. Ask if the company offers ongoing support or maintenance for your utility locating needs.

Consider asking:

  • Do you offer updates or re-checks for utility markings?
  • Can I call you if I need further assistance after the project?
  • Do you provide a report or map for future reference?

Having a company that offers continued support ensures that you’re covered even after the initial service is complete.

  1. What Is Your Pricing Structure?

Understanding the pricing structure is key to avoiding surprises. Ask for a clear breakdown of costs and ensure there are no hidden fees.

  • Do they charge by the hour, the project, or the scope of work?
  • Are there additional fees for emergency services or last-minute requests?
  • Will the price change based on project complexity or location?

Knowing the costs upfront will help you budget accordingly and avoid overpaying for services.

Why Bess Utility Solutions is the Right Choice for Your Utility Locating Needs

Choosing the right utility locating services can make or break your project. At Bess Utility Solutions, we’re committed to providing you with the most accurate and reliable utility locating services available.

Here’s why our clients trust us:

  • We use the latest technology to ensure precise results.
  • Our experienced team is fully trained in all types of utility locating.
  • We offer customized solutions tailored to your project’s unique needs.
  • Our safety practices are top-notch, so you can be confident in the process.

Don’t leave your project to chance. Reach out to Bess Utility Solutions today. Let us help you navigate the underground utilities with ease!

Bess Utility Solutions
Bess Utility Solutions (BESS), provides solutions to mitigate the underground utility related risks associated with the design and construction of civil and infrastructure projects. These solutions include: Ground Penetrating Radar (GPR), concrete scanning, underground utility location, vacuum excavation and utility mapping.

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